FAQ

The Studio

Where are you located?

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You can find us in South Yarra, on 625 Chapel Street.

Is there parking?

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We have 2-hour parking for $2 available at at 538 Chapel Street (Collonade). Simply park your car there, and when you leave the club after your session collect a validated parking ticket. 

What do I need to bring?

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Your A-Game. Every time. Plus workout kit, including suitable trainers for Reshape and Rumble, and suitable socks for Reformer if you don't want to go barefoot. You'll need wraps for Rumble but do we have those available to buy for either $5 or $20.

We provide sweat towels, water bottles and shower towels/toiletries.

What do you provide?

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In our changing rooms we provide shower towels, hairdryers, straighteners and ironing boards, plus toiletries from Grown Alchemist. For your session you can grab a free sweat towel, plus free boxing gloves in Rumble.

Are there showers?

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Yes, and they’re pretty damn slick. We’ve kitted them out with body wash, shampoo and conditioner and we also have cleanser and moisturiser to keep you looking sharp.

Do you have lockers?

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Absolutely, and a lot of them. No need to bring a lock, we operate on a code combination setup.

Do you have water or should I bring my own?

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All our studios are single-use plastic free and we provide reusable stainless bottles to borrow for your session. If you’d prefer to bring your own bottle, we also have water stations available.

Is there food and drinks available to buy?

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We have post-session protein shakes, coffee and expressos available from our 1R Bar that can be pre-ordered or ordered there. We don’t have any food options but we can direct you to some great places to refuel close by.

The Sessions

Tell me about Reformer

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Pilates re-imagined. Reformer meets HIIT in this brutal class that will drive muscles to the point of exhaustion.  Carefully curated, fast-paced and powerful, Reformer will leave you feeling strong, inspired and invigorated.

Tell me about Rumble

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Prepare to pack a punch in Rumble, our high-intensity full-body boxing class. Choose from two class types, Strength + Power and Speed + Conditioning, and get ready for boxing combos, bodyweight exercises, drills and speedwork. It's a 45 minute battle between you and your boxing bag, all expertly timed to the music to give you a push exactly when you need it. You'll need wraps and boxing gloves; we provide gloves free of charge or you're welcome to bring your own. Wraps go under the gloves and are designed to protect your wrists and stop your hands rubbing on the gloves. You can bring your own or we sell two different options, which you can purchase prior to your session.

Tell me about Reshape

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Reshape is a high intensity session where you'll alternate between the treadmill and a box with dumbbells. Designed to build strength, improve your overall fitness and aerobic capacity. Expect loud music and mind blowing lighting, all timed perfectly to your workout and designed to push you exactly when you need it most. It's hard but scalable, so suitable for all abilities. It is high impact, but if you're worried about running and jumping give your trainer a heads up at the start of the session and they will give you some alternatives. Expect to sweat A LOT, and feel like an absolute legend when you're done.

Can I go next to my friend in a class?

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For Reshape and Reformer you can pick your spot when booking a session, so you can choose two next to each other. For Rumble, you pick your bag when you arrive so you can grab two near each other. If you're not able to book spots near each other, speak to our Front of House team when you arrive and they might be able to work some magic.

What kind of sessions do you offer?

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We've got 3 class types for you to choose from - Reshape, Rumble and Reformer. Each session is 45 minutes long and involves the use of flashing lights.

I’ve not done HIIT before, will I be ok?

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Of course, we’ve got your back. Our workouts are scalable and accessible to everyone. Train at your own pace but always bring your a-game. Be sure to turn up 15 minutes before the session for your first timer induction.

What happens if I'm late for a session?

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When a session has started the doors are closed and you will be refused entry. So don't be late - there are no exceptions to the rule.

Book Sessions

How do I book a session?

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Head to book session on the website or download our app (which is coming soon). You'll need to purchase a package or membership first to make a booking.

Can I transfer a booked session to a friend if I can’t attend?

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If you've got a package then yes, give the club a call and they will be able to sort for you. Membership sessions are however non-transferable.

 

How do I add myself to the waitlist?

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You can add yourself to the waitlist on the individual session page by selecting ‘add to waitlist’.

Buy Sessions

Can I buy a single session?

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Absolutely. You can buy one session at a time, no strings attached.

How do I buy a session?

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You can buy individual sessions, packages or memberships through the buy page on the website or within our app.

What’s the difference between a package and a membership?

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A package is a single or group of sessions you can use as and when before they expire. The expiry length kicks in from the date of purchase. A package can be shared between two people.


membership is a non-contract reoccurring payment that allows you to attend a certain number of classes a week. You can cancel anytime. A membership can only be used by the holder and cannot be shared.
If you attend more than four times a month, a membership works out cheaper.

Can I get a refund?

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No, refunds will not be given for any purchase made on the 1R site or app.

Cancellation

Can I cancel a booked session?

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Yes, but why would you want to do that?

Here’s the deal if you do: we have a 12 hour cancellation policy. If you cancel with less than 12 hours to go, package holders will lose the session; membership holders will be charged $10.

What happens if I just don’t show up?

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We will find you...

Package holders, you will lose the session.

Membership holders, you will be charged with a $15 no show fee and re-credited your session.

Memberships

Can weekly memberships be frozen?

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Yes, if medical proof is provided.

Can weekly memberships be shared?

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Your weekly membership is for you only. All our weekly memberships are non-transferable and cannot be shared between individuals.

Can I cancel my membership and re-buy?

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Yes, just head to your account to cancel. If you purchased your membership on a special promotion, you will not be able to re-purchase the same one if it is no longer available.

How do I terminate my membership?

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You are responsible for terminating your own billing cycle by logging in to your online account, selecting “my packages” and selecting “end contract”. Please note the “no refunds” policy.

How does booking work on a weekly membership?

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Your weekly sessions can be booked as soon as payment is received. Unbooked credits can be booked beyond the expiration date, they just need to be booked before your next billing date. Please note bookings made with expired credits cannot be rescheduled: do or die.

Can I top up my membership with additional sessions?

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Absolutely, if you’ve used up all your sessions for the week, top ups are available for $20 per session and can be purchased online via the website or app.

I am currently on a monthly pass. What are my options?

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You are welcome to continue using your current monthly pass until it automatically expires (12 months from date of purchase). Alternatively, if you would prefer to switch to a weekly membership, please send us an email and we will arrange for your current monthly pass to expire and any remaining credit within your current billing cycle will be applied to your new weekly membership.

How does billing work on a weekly membership?

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Your membership commences on the date of purchase. From there, your nominated credit card will be auto debited every 7 days for 6 months (26 weeks), unless cancelled prior.

What’s the difference between a package and membership?

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A membership involves a reoccurring payment that allows you ongoing access to the club. Our memberships are not set up with contracts so you can cancel anytime. They are activated on the day you purchase. Membership sessions can only be used by the account holder and cannot be shared.

A package is an individual or group of sessions that can be used anytime before the expiry date. They start from the day you book your first session. A package can be shared between two people.

For memberships, when am I charged?

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Package purchases are charged instantly. On memberships, your first payment is taken straight away; subsequent weekly payments are debited on that same day each week.

How do I cancel a membership?

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You can cancel your membership at anytime by heading into your account, locating the membership and selecting end contract. You can cancel a membership up to one day prior to the next payment being taken. 

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