FAQ

The Studio

Is there parking?

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Parking can be tricky in South Yarra and Richmond so we recommend allowing extra time. In South Yarra you will find paid parking at 670 Chapel (first two hours is free if you purchase from Woolworths). In Richmond you will find paid parking on Church Street. Parking is free in the surrounding streets.

Can I use a package at both clubs?

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Of course, unless it's clearly stated otherwise (e.g. 'Richmond Only Membership'. Regular packages and memberships can be used at either Richmond or South Yarra.

Where are you located?

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You can find us in South Yarra, on 625 Chapel Street and in Richmond at 459 Church Street (you enter via Shamrock Street).

What do I need to bring?

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Your A-Game. Every time. Plus workout kit, including suitable trainers for Reshape and Rumble, and suitable socks for Reformer if you don't want to go barefoot. You'll need wraps for Rumble but do we have those available to buy for $5.

We provide sweat towels, water bottles and shower towels/toiletries.

What do you provide?

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In our changing rooms we provide shower towels, hairdryers, straighteners and ironing boards, plus toiletries from Grown Alchemist. For your session you can grab a free sweat towel, and drink bottle, plus free boxing gloves in Rumble at South Yarra.

We also have reformer socks and boxing wraps available which you can purchase prior to your session.

Are there showers?

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Yes, and they’re pretty damn slick. We’ve kitted them out with body wash, shampoo and conditioner and we also have moisturiser to keep you looking sharp. Plus we provide towels, Dyson hairdryers and GHD straighteners so you leave looking and feeling even better than you did when you came in.

Do you have lockers?

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Absolutely, and a lot of them. No need to bring a lock, we operate on a code combination setup.

Do you have water or should I bring my own?

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All our studios are single-use plastic free and we provide reusable stainless bottles to borrow for your session. If you’d prefer to bring your own bottle, we also have water stations available.

Is there food and drinks available to buy?

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At our South Yarra Studio, we have post-session protein shakes and coffee available from our 1R Bar that can be pre-ordered or ordered there. We don’t have any food options but we can direct you to some great places to refuel close by.

The Sessions

What kind of sessions do you offer?

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We've got 3 class types for you to choose from - Reshape, Rumble and Reformer. Each session is 45 minutes long and involves the use of flashing lights. 

Tell me about Rumble

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Prepare to pack a punch in Rumble, our high-intensity full-body boxing class. Get ready for boxing combos, bodyweight exercises, drills and speedwork. It's a 45 minute battle between you and your boxing bag, all expertly timed to the music to give you a push exactly when you need it. You'll need wraps and boxing gloves; we provide gloves free of charge or you're welcome to bring your own. Wraps go under the gloves and are designed to protect your wrists and stop your hands rubbing on the gloves. You can bring your own or purchase a pair from us prior to your session for $5. 

Tell me about Reshape

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Reshape is a high-intensity session where you'll alternate between the treadmill and a box with dumbbells. Expect loud music and mind-blowing lighting, all timed perfectly to your workout and designed to push you exactly when you need it most. It's hard but we provide options so, so suitable for all abilities. It is high impact, but if you're worried about running and jumping give your trainer a heads up at the start of the session and they will give you some alternatives. Expect to sweat A LOT, and feel like an absolute legend when you're done.

If Reshape feels intimidating on your first go, try our Rebuild sessions. Rebuild is a more gentle Reshape. You get more rest and there is more focus on technique, and and still leave feeling amazing after an epic workout.

Can I go next to my friend in a class?

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For Reshape and Reformer you can pick your spot when booking a session, so you can choose two next to each other. For Rumble, you pick your bag when you arrive so you can grab two near each other. If you're not able to book spots near each other, speak to our Front of House team when you arrive and they might be able to work some magic.

Tell me about Reformer

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We run Reformer Pilates in a way that you have never experienced and have two 45-minute class types so you can feel the burn, or pump up the intensity.

In Reformer you’ll get that deep burn you’ve been craving. Expect slower transitions and more time to nail your positions. You’ll burn, pulse and burn again.

In Reformer PLUS+ we work to the beat of epic tracks with fast-paced transitions that will drive muscles to the point of exhaustion, in a high-powered sweat session.

 

I’ve not done HIIT before, will I be ok?

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Of course, we’ve got your back. Our workouts are scalable and accessible to everyone, plus our trainers are here to help you progress so you can train at your own pace. Be sure to turn up 15 minutes before the session for your first-timer induction to ease those nerves. Plus, if you are nervous about jumping into Reshape, you can try Rebuild, which is a more gentle Reshape with more rest (but don't worry, you'll still sweat).

What happens if I'm late for a session?

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When a session has started the doors are closed and you will be refused entry for your own safety. So don't be late - there are no exceptions to the rule. 

Book Sessions

How do I book a session?

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Head to book session on the website or download our app from the app store by searching '1R - King of Gyms'. You'll need to purchase a package or membership first to make a booking.

Can I transfer a booked session to a friend if I can’t attend?

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If you've got a package then yes, give the club a call and they will be able to sort for you. Membership sessions are however non-transferable.

 

How do I add myself to the waitlist?

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You can add yourself to the waitlist on the individual session page by selecting ‘add to waitlist’. Keep an eye on your emails for a confirmation that you have been added into the class. Please note, that if you are added to the class from the waitlist, our standard cancellation fees apply. 

Buy Sessions

Can I buy a single session?

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Absolutely. You can buy one session at a time, no strings attached.

How do I buy a session?

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You can buy individual sessions, packages or memberships through the buy page on the website or within our app.

Can packages be shared?

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Want to share the love? All full price packages are eligable for 'package sharing' meaning that you can share your credits with anyone you like (as long as they have registered for a 1R account). 

Package sharing excludes promotional packages and First Timer packages.

Want to activate package sharing? Email info@1raustralia.com and one of our friend Front of House team members will assist with this. 

Can I get a refund?

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No, refunds will not be given for any purchase made on the 1R site or app.

Cancellation

Can I cancel a booked session?

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Yes, but why would you want to do that?

Here’s the deal if you do: we have a 12 hour cancellation policy. If you cancel with less than 12 hours to go, package holders will lose the session; membership holders will be charged $10.

What happens if I just don’t show up?

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We will find you...

Package holders, you will lose the session.

Membership holders, you will be charged with a $15 no show fee and re-credited your session.

Memberships

Can I cancel my membership and re-buy?

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Providing you are outside of your minimum term, yes! Just head to your account to cancel. If you purchased your membership on a special promotion, you will not be able to re-purchase the same one if it is no longer available. If you are member, we will also freeze your membership for two weeks free of charge (three weeks if you are on a 12 month contract). Just email us to set this up. 

Can I use my membership at both clubs?

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Of course, unless clearly stated otherwise (i.e. Richmond Only Membership). All regular packages and memberships can be used at either Richmond or South Yarra.

Can weekly memberships be shared?

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Your weekly membership is for you only. All our weekly memberships are non-transferable and cannot be shared between individuals. 

 

How does booking work on a weekly membership?

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Your weekly sessions can be booked as soon as payment is received. Unbooked credits can be booked beyond the expiration date, they just need to be booked before your next billing date. Please note bookings made with expired credits cannot be rescheduled: do or die.

Can weekly memberships be frozen?

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Every member on a 3 or 6 month contract gets a free 2 week freeze, and those on a 12 month contract can freeze for 3 weeks. You can email us to get this set up. We'll also grant a freeze for medical reasons if official proof is provided. 

How do I terminate my membership?

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You are responsible for terminating your own billing cycle by logging in to your online account, selecting “my packages” and selecting “end contract”. Please note you can only cancel your membership if you are outside of your minimum billing period, also that we have a  “no refunds” policy.

How does billing work on a weekly membership?

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Your membership commences on the date of purchase. From there, your nominated credit card will be auto-debited every 7 days for a minimum of the duration of your term. It will continue to roll thereafter unless cancelled.

What’s the difference between a package and membership?

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package is a single or group of sessions you can use as and when before they expire. The expiry length kicks in from the date of purchase. A package can be shared between two people.


membership is a reoccurring payment that allows you to attend a certain number of classes a week for the minimum duration of time you've signed up for. You can cancel anytime after the minimum term. A membership can only be used by the holder and cannot be shared.
If you attend more than four times a month, a membership works out cheaper.

For memberships, when am I charged?

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Package purchases are charged instantly. On memberships, your first payment is taken straight away; subsequent weekly payments are debited on that same day each week.

How do I cancel a membership?

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Providing you are at the end of your mimumum term, you can cancel your membership at anytime by heading into your account, locating the membership and selecting end contract. You can cancel a membership up to one day prior to the next payment being taken. You are also welcome to email us to help you out. 

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